License activation fails

Problem description: The installer process starts normally but is interrupted by an error message that reports an issue with the license (e.g., “License server does not support this product” or “Error during check of license”).

Cause: connection to the license server could not be established due to the lacking internet connection or closed ports.

Measures:

1. Reading the output:
   • Should you get the error message: "Could not check out XXX license as communication with the license server failed. Make sure that both RLM ports can be reached from your machine.". Then, Aspherix will automatically attempt to verify that the required ports are available.
   • You should see at least one status line saying "Detecting ports in XXX." followed by the server designation of that license file.
   • Aspherix will find at least one of the two RLM ports and you will see a line starting with "Testing Port: YYYY".
   • If this is followed by the word "Success" then the corresponding port is available.
   • If this is followed by "Error: Could not connect after 3 attempts" this port is closed and you or your IT department must open it up.
   • If Aspherix can only detect one of the two ports you will see a message stating: "Could not detect both ports in this file." In this case you must test the second port manually as demonstrated below.
2. For inhouse licenses:
   • Please contact your IT department and make sure that the required ports (per default 5053 and 5054, but this can be changed by the IT) are open.
   • For the network connectivity tests the name/address of the internal license server has to be used.
3. For inhouse licenses:
   • Make sure that the computer is connected to the internet.
   • Check, if the online license server can be reached through port 5053, and please also check the second port that can be found in your license file:
     • on Windows: in the PowerShell type

       Test-NetConnection ls61.rlmcloud.com -Port 5053

     • on Linux: depending on the availability of the tools on your system, type either

       nmap -PS ls61.rlmcloud.com -p 5053

       or

       telnet ls61.rlmcloud.com 5053

       to a terminal.